Thank you for shopping at Zorvilexon. We want you to be completely satisfied with your purchase.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Include all original packaging and tags
  • Not show signs of damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items
  • Products damaged through misuse or improper care

How to Request a Return

To initiate a return, please contact our customer support team with:

  • Your order number
  • Your name
  • A brief description of the reason for the return

Email: inquiries@zorvilexon.store

Our team will provide return instructions once your request has been reviewed.

Return Shipping

If the return is due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if an incorrect product was shipped.

Please contact us before sending any item back.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the product and packaging when possible.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If an order has already been shipped, it cannot be canceled but may qualify for return according to this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: inquiries@zorvilexon.store.